Privacy Policy

Privacy Policy

Version: 1.3 - Updated on 08/15/2024

1. Introduction

Cerberus Digital ('we', 'our', 'us') is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our cloud-based veterinary clinic management software Cerberus VET ('Service'). By using our Service, you ('User', 'you') agree to comply with and be bound by this privacy policy.

2. Information we collect

We may collect and process the following data about you and your clinic:

2.1 Registration Information

• System user information, such as name, email, phone, and address.
• Clinic information, such as name, address, phone, email, and other relevant details.
• Billing and payment information.

It's worth noting that payment data (credit/debit card numbers and details, bank accounts, etc.) are not stored in our system, but are managed through external payment platforms, such as PayPal, Multibanco, MercadoPago, etc.

2.2 Service Usage Information

• Patient data (pets), including medical history, treatments, consultations, and services.
• Pet owner data (clients), including name, address, phone, email, and other relevant details.
• Activity log and software usage.

2.3 Technical Information

• IP address and geolocation data.
• Information about the device used to access the Service, including device type, operating system, browser, etc.
• Information about Service usage, including pages visited, actions taken, cookies, etc.

3. Use of Information

We use the collected information for the following purposes:

3.1 Service Provision

• Provide, operate, and maintain our software.
• Process transactions and send confirmations.
• Manage your account, including billing and payments.

3.2 Service Improvement

• Conduct market analysis and studies to improve and/or personalize the software and services.
• Develop new features and services.

3.3 Communications

• Send updates, news, and promotions related to our service.
• Respond to your inquiries and provide customer support.

3.4 Legal Compliance

• Comply with legal obligations and respond to requests from competent authorities.

4. Sharing Information

We do not sell or rent your personal or clinic information. We may share information with third parties in the following circumstances:

4.1 Service Providers

• With third parties who help us operate and maintain the Service (e.g., cloud storage providers, payment processors, etc.).

4.2 Legal Compliance

• If necessary to comply with a legal obligation or protect our rights, safety, and property.

4.3 Business Transfers

• In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

5. Information Security

We implement security measures to protect personal and clinic information against unauthorized access, loss, alteration, or destruction. This includes the use of encryption, firewalls, and access controls.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including any legal or reporting requirements.

7. Your Rights

You have certain rights regarding your personal information, including:

7.1 Access to your personal information

• You can access and update your personal information through your account.

7.2 Deletion

• You can request the deletion of your personal information, subject to certain legal exceptions.

7.3 Revocation of Consent

• You can revoke your consent for the use of your personal information at any time and in certain circumstances.

8. Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. We will notify you of any changes by posting the new terms on our website and, when appropriate, notifying you by email.

9. Contact

If you have any questions or concerns about this privacy policy, please contact us through the contact form, alternatively, we attach our contact information.

Cerberus Digital
LACS Business Park, estrada Malveira da Serra 920
2750-834 Cascais, Lisbon district, Portugal
E-Mail: contact@cerberusdigital.tech
Phone: +351 910 025 384

This Privacy Policy aims to ensure that your personal information is handled securely and responsibly, respecting your privacy and complying with applicable laws.