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Below you can find our most frequently asked questions about Cerberus VET. These were chosen according to the main doubts we receive in our support channel. If you don't find an answer to your query here, don't hesitate to contact us by writing to our email contact@cerberus.vet, through our contact form or through our internal support chat, located at the bottom.
There are countless advantages. But we'll just mention the three main ones that will directly impact your daily life:
To begin with, you can access it from anywhere. From your home, your office, or while traveling; whether from a PC or laptop, a tablet or smartphone, 24 hours a day, 7 days a week. The Cerberus VET system will always be there, ready to be used.
It significantly reduces costs, you don't need a large IT infrastructure since the system is available on an external server. You don't have to worry about backups, server configurations, or workstations. All of this is done completely transparently for you. You just need to turn on a device and connect to the system.
You delegate the administration and maintenance of the system to those who are specialists. Normally, veterinary clinics do not have IT specialist professionals. In most cases, support is offered by an external technician. By contracting the Cerberus VET service, you have the support of a highly specialized team, working 24 hours for the system and which you can quickly contact for any inconvenience through our internal support chat.
The implementation of the Cerberus VET system is very simple, you don't have to worry about anything, you just have to register through a form and that's it. Our system will automatically and in a few seconds provide your new work environment. An independent installation of each work environment is created on our servers, which guarantees greater stability and security for your data and offers better work performance. Additionally, you have the possibility of importing information from your old system, for this you should contact our support team to be able to evaluate the possibility of data migration to our system for an additional cost. We offer free training of up to 4 hours in the use of the system, this training is carried out via telephone or through our internal support chat. Our support team will always be at your full disposal.
The Cerberus VET system has an integrated support chat in said system. Through it, users can contact the support team. They will always be willing to answer your questions or solve any problems that may arise. Regardless of this, you can contact support through other means, either by email or by phone.
In most cases, it all depends on the format in which this information is stored. Check with our support team, migration can be done in a few hours.
No. If you wish to stop using the Cerberus VET system, you just need to communicate it 10 days before your next payment is due, cancel any pending amounts, if any, and that's it, contract terminated.
It is the period in which you can try the Cerberus VET system in its entirety, completely free of charge and without any commitment to contract. All system functionalities are available during this period and our support service will be at your full disposal to address all your doubts and queries regarding its use and operation. During the trial period, you can register clients, simulate consultations, and record everything that happens in the day-to-day of your veterinary clinic or pet shop. We can assure you that Cerberus VET will help you revolutionize the management of your business.
Contracting Cerberus VET is very easy. You just need to register in the system and start using it. If you need any special training in its use, we can schedule training via phone, video call, or through our integrated support chat. 15 days before the expiration of your trial period, we will contact you to remind you of its expiration and to be able to contract our service in any of the available plans. The data loaded into the system during the trial period will not be lost, unless you deem it convenient to restart the use of the system.
Once the trial period is over, and if you are satisfied with our system, you can contract it by choosing the plan that best suits your needs. The service payment is made in advance per month, you can choose to pay monthly, quarterly, semi-annually, or annually; the longer the period, the better discounts and bonuses you will obtain. Payments can be made through Bank Transfer (SEPA EU transfers), through the Multibanco system (Portugal), or through the PayPal platform, providing different payment alternatives with credit/debit cards. So what are you waiting for? Register in the system and start enjoying our product.